| agentscsv |
string |
lista agentów w serwisie oddzielona przecinkami |
| service.state |
integer |
stan serwisu 600 : stopped, 601: started, 602: suspended, 604: suspending |
| service.ServiceShortName |
string |
skrócona nazwa serwisu |
| service.ServiceFullName |
string |
pełna nazwa serwisu |
| service.ServiceURL |
string |
|
| service.ServiceTypeID |
integer |
typ serwisu (500:inbound,501:power,502:preview,503:predictive,504:outboundIVR) |
| service.ServiceWrapUpTimeOut |
integer |
Czas ACW/Wrapup przyznawany agentom po zakończeniu połączenia w serwisie |
| service.OutgoingAddress |
string |
numer prezentowany przy połączeniach wychodzacych z serwisu |
| service.AutoStartUp |
boolean |
|
| service.AgentIdleThreshold |
integer |
|
| service.RemoteService |
integer |
|
| service.ContactRuleID |
integer |
|
| service.PreviewTimeout |
integer |
|
| service.LaunchContactsThreshold |
integer |
|
| service.HoldAudioFile |
string |
|
| service.HoldVideoFile |
string |
|
| service.AudioPrefix |
string |
|
| service.VideoPrefix |
string |
|
| service.InteractionTimeout |
integer |
|
| service.MaximumNuisanceRatio |
integer |
|
| service.NuisanceTimeout |
integer |
|
| service.EmailAcceptTimeout |
integer |
|
| service.NumberOfContactsTofetch |
integer |
|
| service.MinimumNumberOfContacts |
integer |
|
| service.MinimumNumberOfContactsTimeWindow |
integer |
|
| service.ContactsWebServiceURL |
string |
|
| service.AddressTypePriorityRuleID |
integer |
|
| service.CallServiceLevel |
integer |
|
| service.MailServiceLevel |
integer |
|
| service.IMServiceLevel |
integer |
|
| service.RoutingAlgorithm |
integer |
|
| service.URLParamAgentSessionID |
string |
|
| service.URLParamAgentID |
string |
|
| service.URLParamAgentName |
string |
|
| service.URLParamServiceID |
string |
|
| service.URLParamServiceName |
string |
|
| service.URLParamFrom |
string |
|
| service.URLParamTo |
string |
|
| service.URLParamContactID |
string |
|
| service.InternalAnswerTimeout |
integer |
|
| service.LocalAnswerTimeout |
integer |
|
| service.RemoteAnswerTimeout |
integer |
Maksymalny czas czekania na połącznie do klienta przy poł. wychodzacym |
| service.RecordCallsPercentage |
integer |
Procent nagrywanych płączeń w serwisie |
| service.RecordScreensPercentage |
integer |
|
| service.OpenServiceScriptOnDeliver |
boolean |
|
| service.EnableQueueRecording |
boolean |
czy nagrywamy od połączenia z kolejką (true) czy dopiero od połączenia z agentem (false) |
| service.EnableEmailAddressAutoCompletion |
boolean |
|
| service.ShowEmails |
boolean |
|
| service.AutoCloseSessionsWithoutScript |
boolean |
|
| service.OutOfResourcesPrevention |
boolean |
|
| service.OnDemandWrapup |
boolean |
|
| service.ShowAutomaticRecording |
boolean |
|
| service.RoutingPriority |
integer |
|
| service.URLParamSessionID |
string |
|
| service.ChromaKeyProfileFilename |
string |
|
| service.UseContactsWebService |
boolean |
|
| service.ChargingNumber |
string |
|
| service.Anonymous |
boolean |
czy połączenia wychodzące są z anonimową prezentacją |
| service.UseRefer |
boolean |
|
| service.AutoAnswer |
boolean |
|
| service.AutoAnswerTonePath |
string |
|
| service.AutoAnswerDelay |
integer |
|
| service.ControlCancel |
integer |
|
| service.ControlLoad |
integer |
|
| service.CurrentSuccessRateWeight |
integer |
|
| service.LoadingFactorAccelerator |
integer |
|
| service.LoadingFactorDecelerator |
integer |
|
| service.MinimumProbabilityConnectingSession |
integer |
|
| service.MinimumProbabilityEndingSession |
integer |
|
| service.OutboundAccelerationControl |
integer |
|
| service.AllAgentsReceiveWrapup |
boolean |
|
| service.ScheduledPriorityContactsOrder |
integer |
|
| service.TopPriorityContactsOrder |
integer |
|
| service.DataVersion |
string |
|
| service.Deleted |
boolean |
|
| service.SessionPriority |
integer |
|
| service.SessionSkills |
integer |
|
| service.TimeInQueue |
integer |
|
| service.SessionSite |
integer |
|
| service.AgentSkills |
integer |
|
| service.AgentSite |
integer |
|
| service.AgentIdleTime |
integer |
|
| service.CallTSFPercentage |
integer |
|
| service.EMailTSFPercentage |
integer |
|
| service.IMTSFPercentage |
integer |
|
| service.AdjustmentRate |
integer |
|
| service.ServiceLevelFormula |
integer |
|
| service.ServiceLevelTimeWindow |
integer |
|
| service.SiteThreshold |
integer |
|
| service.UseHomeTab |
integer |
|
| service.NotReadyOnInactivity |
boolean |
|
| service.NotReadyOnInactivityMinimumInteractionTime |
integer |
|
| service.DefensiveIVR |
boolean |
|
| service.IVRChannels |
integer |
|
| service.IVRChannelsMax |
integer |
|
| service.UseReadyAgents |
integer |
|
| service.StatisticsServiceIDSource |
integer |
|