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* Pola o wartości NULL są pomijane w dokumencie
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* Wpisy o type:config znajdują się w specjalnym indexie o nazwie customer_xx-config, gdzie xx oznacza pierwsze dwie litery instancji klienta
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| pole | typ | opis |
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| ---- | --- | ---- |
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|agentscsv| string | lista agentów w serwisie oddzielona przecinkami |
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|service.state| integer | stan serwisu 600 : stopped, 601: started, 602: suspended, 604: suspending |
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|service.ServiceShortName | string| skrócona nazwa serwisu |
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|service.ServiceFullName | string| pełna nazwa serwisu |
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|service.ServiceURL | string| |
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|service.ServiceTypeID | integer| typ serwisu (500:inbound,501:power,502:preview,503:predictive,504:outboundIVR) |
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|service.ServiceWrapUpTimeOut | integer| Czas ACW/Wrapup przyznawany agentom po zakończeniu połączenia w serwisie |
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|service.OutgoingAddress | string| numer prezentowany przy połączeniach wychodzacych z serwisu |
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|service.AutoStartUp | boolean| |
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|service.AgentIdleThreshold | integer| |
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|service.RemoteService | integer| |
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|service.ContactRuleID | integer| |
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|service.PreviewTimeout | integer| |
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|service.LaunchContactsThreshold | integer| |
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|service.HoldAudioFile | string| |
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|service.HoldVideoFile | string| |
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|service.AudioPrefix | string| |
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|service.VideoPrefix | string| |
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|service.InteractionTimeout | integer| |
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|service.MaximumNuisanceRatio | integer| |
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|service.NuisanceTimeout | integer| |
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|service.EmailAcceptTimeout | integer| |
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|service.NumberOfContactsTofetch | integer| |
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|service.MinimumNumberOfContacts | integer| |
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|service.MinimumNumberOfContactsTimeWindow | integer| |
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|service.ContactsWebServiceURL | string| |
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|service.AddressTypePriorityRuleID | integer| |
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|service.CallServiceLevel | integer| |
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|service.MailServiceLevel | integer| |
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|service.IMServiceLevel | integer| |
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|service.RoutingAlgorithm | integer| |
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|service.URLParamAgentSessionID | string| |
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|service.URLParamAgentID | string| |
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|service.URLParamAgentName | string| |
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|service.URLParamServiceID | string| |
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|service.URLParamServiceName | string| |
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|service.URLParamFrom | string| |
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|service.URLParamTo | string| |
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|service.URLParamContactID | string| |
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|service.InternalAnswerTimeout | integer| |
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|service.LocalAnswerTimeout | integer| |
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|service.RemoteAnswerTimeout | integer| Maksymalny czas czekania na połącznie do klienta przy poł. wychodzacym |
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|service.RecordCallsPercentage | integer| Procent nagrywanych płączeń w serwisie |
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|service.RecordScreensPercentage | integer| |
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|service.OpenServiceScriptOnDeliver | boolean| |
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|service.EnableQueueRecording | boolean| czy nagrywamy od połączenia z kolejką (true) czy dopiero od połączenia z agentem (false) |
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|service.EnableEmailAddressAutoCompletion | boolean| |
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|service.ShowEmails | boolean| |
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|service.AutoCloseSessionsWithoutScript | boolean| |
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|service.OutOfResourcesPrevention | boolean| |
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|service.OnDemandWrapup | boolean| |
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|service.ShowAutomaticRecording | boolean| |
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|service.RoutingPriority | integer| |
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|service.URLParamSessionID | string| |
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|service.ChromaKeyProfileFilename | string| |
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|service.UseContactsWebService | boolean| |
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|service.ChargingNumber | string| |
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|service.Anonymous | boolean| czy połączenia wychodzące są z anonimową prezentacją |
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|service.UseRefer | boolean| |
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|service.AutoAnswer | boolean| |
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|service.AutoAnswerTonePath | string| |
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|service.AutoAnswerDelay | integer| |
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|service.ControlCancel | integer| |
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|service.ControlLoad | integer| |
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|service.CurrentSuccessRateWeight | integer| |
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|service.LoadingFactorAccelerator | integer| |
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|service.LoadingFactorDecelerator | integer| |
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|service.MinimumProbabilityConnectingSession | integer| |
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|service.MinimumProbabilityEndingSession | integer| |
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|service.OutboundAccelerationControl | integer| |
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|service.AllAgentsReceiveWrapup | boolean| |
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|service.ScheduledPriorityContactsOrder | integer| |
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|service.TopPriorityContactsOrder | integer| |
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|service.DataVersion | string| |
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|service.Deleted | boolean| |
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|service.SessionPriority | integer| |
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|service.SessionSkills | integer| |
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|service.TimeInQueue | integer| |
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|service.SessionSite | integer| |
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|service.AgentSkills | integer| |
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|service.AgentSite | integer| |
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|service.AgentIdleTime | integer| |
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|service.CallTSFPercentage | integer| |
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|service.EMailTSFPercentage | integer| |
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|service.IMTSFPercentage | integer| |
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|service.AdjustmentRate | integer| |
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|service.ServiceLevelFormula | integer| |
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|service.ServiceLevelTimeWindow | integer| |
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|service.SiteThreshold | integer| |
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|service.UseHomeTab | integer| |
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|service.NotReadyOnInactivity | boolean| |
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|service.NotReadyOnInactivityMinimumInteractionTime | integer| |
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|service.DefensiveIVR | boolean| |
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|service.IVRChannels | integer| |
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|service.IVRChannelsMax | integer| |
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|service.UseReadyAgents | integer| |
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|service.StatisticsServiceIDSource | integer| |
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