| ... | ... | @@ -14,32 +14,32 @@ |
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| day | string | "Data UTC "YYYY-MM-DD" |
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| hour | integer | Godzina UTC |
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| dow | integer | Dzień tygodnia UTC |
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| businessoutcome | | |
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| SessionOutcome | | |
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| businessoutcome | string | Nazwa statusu biznesowego nadanego sesji |
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| SessionOutcome | | integer | kod zakończenia połączenia: 4100=Unknown, 4101=NoAnswer, 4102=Busy, 4103=Reject, 4104=InvalidNumber, 4105=Other, 4106=Connected, 4107=LocalError, 4108=ServiceUnavailable, 4109=Unauthenticated, 4110=Cancelled, 4111=Nuisance, 4112=Recycled, 4113=Fax, 4114=VoiceMail, 4115=NotReachable, 4116=Unconditional |
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| AutomaticAction | | |
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| MaxTriesPerOutcome | | |
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| TopPriority | | |
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| RescheduleUTCDate | | |
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| UTCStart | | |
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| service_first | | |
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| service_last | | |
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| call | | |
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| queue | | |
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| talk | | |
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| ivr | | |
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| received | | |
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| inb_status | | |
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| direction | | |
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| ANI | | |
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| DNIS | | |
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| NUM_EXT | | |
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| NUM_CLUDO | | |
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| EXT_COUNTRY | | |
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| EXT_TYPE | | |
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| outcome | | |
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| type | | |
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| last_agent | | |
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| contactid | | |
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| UTCStart | DateTime | Data UTC powstania sesji |
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| service_first | string | nieuzywany |
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| service_last | string | nazwa ostatniego serwisu dla tej sesji |
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| call | integer | czas [sek] trwania połączenia |
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| queue | integer | czas [sek] w kolejce |
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| talk | integer | czas [sek] rozmowy z agentem |
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| ivr | integer | czas [sek] w IVR|
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| received | integer | 1 = była rozmowa z agentem, 0 = nie było |
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| inb_status | chat | status połączenia INBOUND: R - Odrzucone (kalendarz) , O - przelane, I - porzucone w IVR, A - porzucone w kolejce, H - obsłużone |
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| direction | integer | |
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| ANI | string | |
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| DNIS | string | |
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| NUM_EXT | string | |
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| NUM_CLUDO | string | |
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| EXT_COUNTRY | string | |
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| EXT_TYPE | string | |
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| outcome | integer | |
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| type | integer | |
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| last_agent | string | |
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| contactid | integer | |
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| @timestamp | date | data startu połączenia w strefie UTC |
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| @version | string | wersja rekodu (=1 )|
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| ... | ... | @@ -71,7 +71,7 @@ |
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| session.ivr | integer | ilość sekund spędzona w IVRach|
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| session.queue | integer | ilość sekund spędzona w kolejkach |
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| session.last_agent | string | login ostaniego agenta związanego z rozmową |
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| session.outcome | integer | kod zakończenia połączenia: 4100=Unknown, 4101=NoAnswer, 4102=Busy, 4103=Reject, 4104=InvalidNumber, 4105=Other, 4106=Connected, 4107=LocalError, 4108=ServiceUnavailable, 4109=Unauthenticated, 4110=Cancelled, 4111=Nuisance, 4112=Recycled, 4113=Fax, 4114=VoiceMail, 4115=NotReachable, 4116=Unconditional |
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| session.outcome
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| session.received | boolean | czy połączenie było odebrane (czas rozmowy > 0 sekund) |
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| session.service_last | string | ostatni serwis, w którym przebywała rozmowa |
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| session.start | date | data i godzina rozpoczęcia połączenia w strefie CEST (czas lokalny) |
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| ... | ... | |
