eventid:501.md

@@ -19,12 +19,25 @@ Zdarzenie generowane w momencie przypisania agentowi interakcji
 ### Treść encodowana JSON
 ```javascript
 {
-  "s":"Connecting", // status sesji
+  "s":"Connecting", // status sesji agenta
   "as":4350, // id sesji agenta
   "addReason":"Inviting" // powód dodania interakcji
 }
 ```
 
+### Statusy sesji agenta
+
+| Status | ID | Opis |
+| ---- | ---- | ---- |
+|Idle |5100 |This is the initial agent session state when it is manually create by the agent.  |
+| Preview |5101 |This is the initial agent session state of a preview session delivered to the agent.  |
+| Connecting |5102 |The agent session has an interaction that is not connected yet.  |
+| Working |5103 |The agent session has at least one interaction connected.  "
+| Wrapup |5104 |The last interaction was removed from the agent session and the associated service wrapup started.  |
+| Terminate |5106 |The agent session has been terminated. Final state.  |
+| Waiting |5107 |The agent session is waiting for an interaction to be added.  |
+
+
 ### Powody dodania lub odpięcia interakcji
 
 | Powód | ID | Opis |