| ... | @@ -25,6 +25,18 @@ Zdarzenie generowane w momencie odpięcia interakcji od agenta |
... | @@ -25,6 +25,18 @@ Zdarzenie generowane w momencie odpięcia interakcji od agenta |
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}
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}
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```
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```
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### Statusy sesji agenta
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| Status | ID | Opis |
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| ---- | ---- | ---- |
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|Idle |5100 |This is the initial agent session state when it is manually create by the agent. |
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| Preview |5101 |This is the initial agent session state of a preview session delivered to the agent. |
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| Connecting |5102 |The agent session has an interaction that is not connected yet. |
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| Working |5103 |The agent session has at least one interaction connected. "
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| Wrapup |5104 |The last interaction was removed from the agent session and the associated service wrapup started. |
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| Terminate |5106 |The agent session has been terminated. Final state. |
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| Waiting |5107 |The agent session is waiting for an interaction to be added. |
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### Powody dodania lub odpięcia interakcji
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### Powody dodania lub odpięcia interakcji
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| Powód | ID | Opis |
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| Powód | ID | Opis |
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| ... | | ... | |
