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eventid:502

E:502

AgentSessionRemoveInteraction

Opis

Zdarzenie generowane w momencie odpięcia interakcji od agenta

Nagłówki

Nagłówek Typ Wartość / Zakres Opis
e int 502 identyfikator eventu
en string AgentSessionRemoveInteraction nazwa klasy eventu
AgentSessionRemoveInteraction boolean true flaga eventu
a int \d+ identyfikator agenta w systemie Cludo
an string .+ login agenta w systemie Cludo
afn string .+ pełna nazwa agenta w systemie Cludo
ts int \d+ timestamp zdarzenia w systemie Cludo (unix epoch)
i string [a-z0-0]{16} identyfikator instancji, dla której wystąpiło zdarzenie

Treść encodowana JSON

{
  "s":"Wrapup", // status sesji agenta
  "as":4350, // id sesji agenta
  "remReason":"OK" // powód odpięcia interakcji
}

Powody dodania lub odpięcia interakcji

Powód ID Opis
Offering 5200 Used with the AddInteraction event. Inbound interaction (call or email).
Inviting 5201 Used with the AddInteraction event. Outbound interaction (call or email).
LocalError 5204 Used with the RemoveInteraction event. Call outcome reason: LocalError.
InvalidDestination 5205 Used with the RemoveInteraction event. Call outcome reason: InvalidDestination.
NoAnswer 5206 Used with the RemoveInteraction event. Call outcome reason: NoAnswer. Or email accept timeout.
Busy 5207 Used with the RemoveInteraction event. Call outcome reason: Busy. Or email rejected by agent.
Other 5208 Used with the RemoveInteraction event. Call outcome reason: Other.
WrongDestination 5209 Used with the RemoveInteraction event. Call outcome reason: WrongDestination.
OK 5210 Used with the RemoveInteraction event. Call outcome reason: Connected.
Reject 5211 Used with the RemoveInteraction event. Call outcome reason: Reject.
NewEmail 5212 Used with the AddInteraction event. New email.
Reply 5213 Used with the AddInteraction event. Reply to email.
ReplyAll 5214 Used with the AddInteraction event. ReplyAll to email.
Forward 5215 Used with the AddInteraction event. Forward email.
Consult 5216 Used with the AddInteraction event. Agent session consult.
Transfer 5217 Used with the AddInteraction event. Agent session transfer.
Recycled 5218 Used with the RemoveInteraction event. Call control reclycled call.