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# E:503
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## AgentSessionInteractionConnected
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### Opis
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Zdarzenie generowane w momencie zestawienia połączenia w interakcji agenta
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### Nagłówki
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| Nagłówek | Typ | Wartość / Zakres| Opis |
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| -------- | -------- | -------- | -------- |
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| e | int | 503| identyfikator eventu |
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| en | string | AgentSessionInteractionConnected| nazwa klasy eventu |
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| AgentSessionInteractionConnected| boolean | true | flaga eventu |
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| a | int | \d+ | identyfikator agenta w systemie Cludo |
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| an | string | .+ | login agenta w systemie Cludo |
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| afn | string | .+ | pełna nazwa agenta w systemie Cludo |
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| ts | int | \d+ | timestamp zdarzenia w systemie Cludo (unix epoch) |
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| i | string | [a-z0-0]{16} | identyfikator instancji, dla której wystąpiło zdarzenie |
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### Treść encodowana JSON
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```javascript
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{
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"s":"Working", // status sesji agenta
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"as":4350, // id sesji agenta
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}
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```
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### Statusy sesji agenta
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| Status | ID | Opis |
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| ---- | ---- | ---- |
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|Idle |5100 |This is the initial agent session state when it is manually create by the agent. |
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| Preview |5101 |This is the initial agent session state of a preview session delivered to the agent. |
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| Connecting |5102 |The agent session has an interaction that is not connected yet. |
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| Working |5103 |The agent session has at least one interaction connected. "
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| Wrapup |5104 |The last interaction was removed from the agent session and the associated service wrapup started. |
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| Terminate |5106 |The agent session has been terminated. Final state. |
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| Waiting |5107 |The agent session is waiting for an interaction to be added. |
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