| ... | @@ -52,3 +52,20 @@ Zdarzenie generowane w momencie zmiany stanu interakcji / rozmowy agenta |
... | @@ -52,3 +52,20 @@ Zdarzenie generowane w momencie zmiany stanu interakcji / rozmowy agenta |
|
|
| Predictive |3304 |Session for Outbound Predictive interactions. |
|
|
| Predictive |3304 |Session for Outbound Predictive interactions. |
|
|
|
| OutboundIVR |3305 | Session for Outbound IVR interactions. |
|
|
| OutboundIVR |3305 | Session for Outbound IVR interactions. |
|
|
|
| DirectCall | 3306 | Session direct calls to agents. |
|
|
| DirectCall | 3306 | Session direct calls to agents. |
|
|
|
|
|
|
|
|
|
|
|
|
### Typy mediów
|
|
|
|
| Typ | ID | Opis |
|
|
|
|
| ---- | ---- | ---- |
|
|
|
|
|Unknown |4200 |Media type undetermined. |
|
|
|
|
| Audio |4201 |Voice calls. |
|
|
|
|
| Video |4202 |Video calls. |
|
|
|
|
| IM |4203 |Instant Messaging calls. |
|
|
|
|
| EMail |4204 |Email interaction. |
|
|
|
|
| Collaboration |4205 |Colaboration interaction. |
|
|
|
|
| IMAudio |4206 |Voice and Instant Messaging interaction. |
|
|
|
|
| IMVideo |4207 |Video and Instant Messaging interaction. |
|
|
|
|
| Facebook |4208| Facebook interaction. |
|
|
|
|
| Twitter |4209 |Twitter interaction. |
|
|
|
|
| SocialMedia |4210 |SocialMedia. Facebook+Twitter interaction. |
|
|
|
|
| Data |4211 |Data interaction. | |
