eventid:503

E:503

Zdarzenie generowane w momencie zestawienia połączenia w interakcji agenta

Nagłówek	Typ	Wartość / Zakres	Opis
e	int	503	identyfikator eventu
en	string	AgentSessionInteractionConnected	nazwa klasy eventu
AgentSessionInteractionConnected	boolean	true	flaga eventu
a	int	\d+	identyfikator agenta w systemie Cludo
an	string	.+	login agenta w systemie Cludo
afn	string	.+	pełna nazwa agenta w systemie Cludo
ts	int	\d+	timestamp zdarzenia w systemie Cludo (unix epoch)
i	string	[a-z0-0]{16}	identyfikator instancji, dla której wystąpiło zdarzenie

{
  "s":"Working", // status sesji agenta
  "as":4350, // id sesji agenta
}

Status	ID	Opis
Idle	5100	This is the initial agent session state when it is manually create by the agent.
Preview	5101	This is the initial agent session state of a preview session delivered to the agent.
Connecting	5102	The agent session has an interaction that is not connected yet.
Working	5103	The agent session has at least one interaction connected. "
Wrapup	5104	The last interaction was removed from the agent session and the associated service wrapup started.
Terminate	5106	The agent session has been terminated. Final state.
Waiting	5107	The agent session is waiting for an interaction to be added.