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eventid:502 · Changes

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pawel created page: eventid:502 authored Oct 04, 2016 by Paweł Pierścionek's avatar Paweł Pierścionek
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eventid:502.md 0 → 100644
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# E:502
## AgentSessionRemoveInteraction
### Opis
Zdarzenie generowane w momencie odpięcia interakcji od agenta
### Nagłówki
| Nagłówek | Typ | Wartość / Zakres| Opis |
| -------- | -------- | -------- | -------- |
| e | int | 502| identyfikator eventu |
| en | string | AgentSessionRemoveInteraction| nazwa klasy eventu |
| AgentSessionRemoveInteraction| boolean | true | flaga eventu |
| a | int | \d+ | identyfikator agenta w systemie Cludo |
| an | string | .+ | login agenta w systemie Cludo |
| afn | string | .+ | pełna nazwa agenta w systemie Cludo |
| ts | int | \d+ | timestamp zdarzenia w systemie Cludo (unix epoch) |
| i | string | [a-z0-0]{16} | identyfikator instancji, dla której wystąpiło zdarzenie |
### Treść encodowana JSON
```javascript
{
"s":"Wrapup", // status sesji agenta
"as":4350, // id sesji agenta
"remReason":"OK" // powód odpięcia interakcji
}
```
### Powody dodania lub odpięcia interakcji
| Powód | ID | Opis |
| ---- | ---- | ---- |
| Offering | 5200 |Used with the AddInteraction event. Inbound interaction (call or email). |
| Inviting |5201 |Used with the AddInteraction event. Outbound interaction (call or email). |
| LocalError |5204 |Used with the RemoveInteraction event. Call outcome reason: LocalError. |
| InvalidDestination |5205 |Used with the RemoveInteraction event. Call outcome reason: InvalidDestination. |
| NoAnswer |5206 |Used with the RemoveInteraction event. Call outcome reason: NoAnswer. Or email accept timeout. |
| Busy |5207 |Used with the RemoveInteraction event. Call outcome reason: Busy. Or email rejected by agent. |
| Other |5208 |Used with the RemoveInteraction event. Call outcome reason: Other. |
| WrongDestination |5209 |Used with the RemoveInteraction event. Call outcome reason: WrongDestination. |
| OK |5210 |Used with the RemoveInteraction event. Call outcome reason: Connected. |
| Reject |5211 |Used with the RemoveInteraction event. Call outcome reason: Reject. |
| NewEmail |5212 |Used with the AddInteraction event. New email. |
| Reply |5213 |Used with the AddInteraction event. Reply to email. |
| ReplyAll |5214 |Used with the AddInteraction event. ReplyAll to email. |
| Forward |5215 |Used with the AddInteraction event. Forward email. |
| Consult |5216 |Used with the AddInteraction event. Agent session consult. |
| Transfer |5217 |Used with the AddInteraction event. Agent session transfer. |
| Recycled |5218 |Used with the RemoveInteraction event. Call control reclycled call. |
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